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GDPR - Right To Be Forgotten Form

In accordance with the General Data Protection Regulation (GDPR), any physical person able to justify his/her identity may demand the deletion of his/her personal data.

Thus, if you have opted for the deletion of your data, your account will no longer exist, you will no longer be able to benefit from any advantages acquired, and you will no longer have access to your order history.

If you have services from us that requires your data for billing purposes, you will have 30 working days to transfer the service/s to another provider before the services are closed down.

When does the right to erasure not apply

The right to erasure does not apply if processing is necessary for one of the following reasons:

to exercise the right of freedom of expression and information;
to comply with a legal obligation;
for the performance of a task carried out in the public interest or in the exercise of official authority;
for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or
for the establishment, exercise or defence of legal claims.

The GDPR also specifies two circumstances where the right to erasure will not apply to special category data:

If the processing is necessary for public health purposes in the public interest (eg protecting against serious cross-border threats to health, or ensuring high standards of quality and safety of health care and of medicinal products or medical devices); or

If the processing is necessary for the purposes of preventative or occupational medicine (eg where the processing is necessary for the working capacity of an employee; for medical diagnosis; for the provision of health or social care; or for the management of health or social care systems or services). This only applies where the data is being processed by or under the responsibility of a professional subject to a legal obligation of professional secrecy (eg a health professional).

Why we ask an individual for ID?

To remove any doubts about the identity of the person making the request we ask for more information. However, we only request information that is necessary to confirm who you are. Identity required would be a copy of the last Simple Telecoms bill/invoice sent, or other Utility bill within the last 2 months. The document sent must clearly show the full name and address of the person making this request to be forgotten. We will let you know without undue delay and within one month that we may need more information from you to confirm your identity. We do not need to comply with the your request until we have received the additional information.